Subscription Plans

Bronze Support - Paid Yearly

• Ideal for Home Users
• Telephone Support (limited)
• Email Support 
• Remote Connection Support  (limited)
• 5% Discount on Hourly Rate (not including travel rate)
• Covers all computers in your household.
• Does not cover Web sites. Monday to Friday support only.

For OnSite Support as part of your subscription upgrade to Gold Support.

Bronze Support - Paid 6 Months

• Ideal for Home Users
• Telephone Support (limited)
• Email Support 
• Remote Connection Support  (limited)
• 5% Discount on Hourly Rate (not including travel rate)
• Covers all computers in your household.
• Does not cover Web sites. Monday to Friday support only.

For OnSite Support as part of your subscription upgrade to Gold Support.

Silver Support - Paid Yearly

• Ideal Support for Small Business and Advanced Users.
• Telephone Support or Offsite support (40 minutes per session)
• Email Support
• Remote Connection Support (40 minutes per month)
• 10% Discount on Hourly Rate (not including travel rate)
• Covers all computers in your household.
• Monday to Friday support only.

For OnSite Support as part of your subscription upgrade to Gold Support.

Silver Support - Paid 6 months

• Ideal Support for Small Business and Advanced Users.
• Telephone Support or Offsite support (40 minutes per session)
• Email Support
• Remote Connection Support (40 minutes per month)
• 10% Discount on Hourly Rate (not including travel rate)
• Covers all computers in your household.
• Monday to Friday support only.

For OnSite Support as part of your subscription upgrade to Gold Support.

Gold Support - Paid Yearly

• For Business and Mission Critical Users
• Telephone Support (no time limit)
• Email Support (no limit)
• Remote Connection Support (1 hour per month)
• On-site Support - 1 hour per month (not including travel)
  OR
  On-site Guidance (Instruction) 1 hour per month (not including travel)
• Priority booking of next available appointment
• 15% Discount on Hourly Rate (additional time over 1 hour on site, not including travel rate)
• Covers all computers in your household. 
• Monday to Friday support, weekends by telephone or email only. 

Web Maintenance - Paid Yearly

• Update to your Web site system each month (more frequently if needed).
• Updates to the add-ons used on your web site.
• A monthly review of your site to ensure its working correctly.
• Technical support via email or phone during office hours
• Monthly site backups and in case of worst case scenario a recovery procedure is put in place.

Web Maintenance - 6 Months

• Update to your Web site system each month (more frequently if needed).
• Updates to the add-ons used on your web site.
• A monthly review of your site to ensure its working correctly.
• Technical support via email or phone during office hours
• Monthly site backups and in case of worst case scenario a recovery procedure is put in place.

Web Maintenance - Paid Yearly

• Update to your Web site system each month (more frequently if needed).
• Updates to the add-ons used on your web site.
• A monthly review of your site to ensure its working correctly.
• Technical support via email or phone during office hours
• Monthly site backups and in case of worst case scenario a recovery procedure is put in place.

Web Maintenance - Paid Yearly

• Update to your Web site system each month (more frequently if needed).
• Updates to the add-ons used on your web site.
• A monthly review of your site to ensure its working correctly.
• Technical support via email or phone during office hours
• Monthly site backups and in case of worst case scenario a recovery procedure is put in place.

Bronze Support - Paid Yearly

• Ideal for Home Users
• Telephone Support (limited)
• Email Support 
• Remote Connection Support  (limited)
• 5% Discount on Hourly Rate (not including travel rate)
• Covers all computers in your household.
• Does not cover Web sites. Monday to Friday support only.

For OnSite Support as part of your subscription upgrade to Gold Support.